CLIENT INFORMATION


REQUIREMENTS OF CLIENTS

Massage sessions begin and end at scheduled times. Massages begun late due to the client arriving late end at the appointed time and are full-price.

Do not come for a massage while under the influence of alcohol or drugs.

If cancellation is necessary, please give 24 hours’ notice. Otherwise you may be charged for the appointment unless it can be filled. Emergency cancellations are
determined at the therapist’s discretion.

Payment is expected at the time service is rendered.

Sexual harassment is not tolerated. If the therapist feels compromised, the session stops immediately and full payment will be required.

This office is a non-smoking environment. 


WHAT CLIENTS CAN EXPECT

Clients are treated with respect and dignity.

Clients are provided with a competent, professional massage each time they come for an appointment.

Personal and professional boundaries are respected at all time.

Massages are customized to meet the client’s needs.

Services are performed for which we are qualified and referred to appropriate specialists when work is not within our scope.

We do not diagnose.

Clients are draped with a sheet or towel at all times during a massage.
Only the parts of the body being worked on are exposed at any time.
The genitals are never exposed or massaged.

Privacy and confidentiality are maintained at all times.

Equipment and supplies are clean and safe.

We are available to clients by appointment only.

We can be reached via our cell phones.

We accept cash or checks.

If a therapist needs to cancel an appointment, they will do so within 24 hours whenever possible. If an emergency arises, someone will try to reach you as quickly as possible to make whatever arranges meet your approval.